Need a hand with Strengthening the Saints? This page covers the fastest ways to get help on iOS, Android, or the web. All inquiries are handled by our small team and we aim to respond within 2–3 business days.
Contact Us
For account issues, technical problems, or any other question, email us with a description of your issue and the platform you are using (iOS, Android, or web).
For partnership inquiries, legal notices, DMCA requests, and privacy requests, see our Contact page.
Common Questions
How do I join my church?
In the app, search for your church or open an invite link shared by your church leadership. Joining creates a pending request; a shepherd at your church then confirms your membership, and you will receive a notification once you are in.
How do invite links work?
Plans, study groups, and churches can be shared through invite links. Depending on how a link was created, it may expire after a period of time, be limited to a set number of uses, or be restricted to a specific email address or protected by a passcode. If a link does not work, ask the person who sent it to share a new one — expired or fully-used links cannot be reactivated.
How do I reset my password?
In the app, tap “Forgot password?” on the sign-in screen. On the web, go to the login page and choose “Forgot Password?” Either way, a reset link is emailed to you. If you sign in with Google or Apple, you do not have a separate STS password — manage your sign-in through that provider instead. If the reset email does not arrive, check your spam folder, then contact us at the address above.
Delete Your Account
There are two ways to delete your account and its associated personal data:
In the app
On mobile, open the Me tab and tap your name or photo at the top to open Your Profile, then scroll down and choose Delete Account. You will be asked to type DELETE to confirm. Deletion takes effect immediately.
By email
If you cannot access the app, email info@wordbibleapp.com from the email address associated with your account with the subject line “Account Deletion Request.” We verify email deletion requests and process them within 3 business days; once processed, deletion takes effect immediately.
Policies
For details on how we collect, use, and protect your data, see our Privacy Policy. Your use of the Service is governed by our Terms and Conditions.